Do Amazon and Createspace rip us off? The update.

It’s has been several months since first publishing and republishing the story about Amazon and Createspace failing to report accurate sales.  It’s absolutely evil.   Here is what has been learned.

It's almost evil!

It’s almost evil!

Hundreds of authors contacted me regarding the inability to see their sales, especially from expanded distribution channels.   The story has been blogged and tweeted.  One author, on the grounds she stay anonymous, as her book was just picked up by one of the “Big Six” and she feared be dropped, told me that over 500 of her books sales never showed.AgeView Press was contacted by the Vice-President of Customer Service at Createspace, George  X ecr@createspace.com  who explained that he takes customer concerns very personally.  He pulled up my account for my latest book SOLO VIETNAM.   Now, I know for a fact that since it was published, April 2013 that at least ten friends have ordered it from Barnes and Noble and other retailers, which should have shown up on CreateSpace’s records as expanded distribution orders from Ingram.   Mr. X kindly shared with me that I had shown one sale from Expanded Distribution.  When asked where that was from?  He was not allowed to provide me that information.    Yet, he could see it from Ingram.

It get’s better.  This time, I chose not to go with KDP select.  I never saw the increased sales following the 4,000 free downloads of my award winning novel FLYING SOLO.  Not even after hawking it with KindleMojo, World Literary Cafe and anywhere I could get the info out there.   Never saw them.   I sold very few books with KDP select.  So this time, I decided to expand my ebook availablity by having in in multiple formats, Kindle, Nook, ebook and ibook via BookBaby.

The jury is out.   Scads of folks have downloaded the book in various formats, many writing reviews.    Yet, to date I show zero sales on BookBaby.   Now, to be fair, their policy is that after a sale is made in particular month, it can take up to 60 days after that month closes for them to report the sales from their distribution.   Seriously people?    Sixty freaking days?  Dont’ we live in an electronic world?   Are these retailers like Kobo, Itunes ibook, Barnes and Noble using the Pony Express?

What the heck?   <—-please insert selected four letter vulgarity here!

As an Indie author and owner of a small press, I find this completely outrageous.  How can one possibly track the availability of their marketing?   Last year, I sold more books hawking them myself via book signings and the Texas Author Book program and made more for each copy.  The problem?   And authors, you will just love this one, the numbers of books you order yourself from CreateSpace do not count as sales!    Yet, when big publishers order 10,000 copies of a new release for distribution, that book is automatically put on the New York Times best sellers list!

Again. . . what the heck?  No that one deserves fuckity-fuck, fuck, FUCK!!!

The morale of the story?   Authors you better love what you do.   Have a great time writing your Indie books, going to book signings and enjoying your fifteen minutes of fame.    Because unless you are born under a lucky star, you are barely going to break even.

What’s sad is that because of the desire to become famous, small press and Indie press have seen waves of authors turn to the dark side.   Vampires were hot, so they wrote that.   Bondage was hotter with 50 Shades of Grey, so they wrote that.    There are literally hundreds of thousands of poorly written books which overshadow quality Indie writing that get’s literally lost in the sea of Indie wannabes.    What’s an author to do?

1.  Keep complaining to CreatSpace to show your immediate electronic and expanded distribution sales

2.  Join forces with reputable Independent Press organizations like Independent Author’s Network, Readers Alliance and Book Your Next Read #BYNR.

3.  Follow Jonathan Gunson‘s tips for Indie author success.   Follow book bloggers.   Make thoughtful posts on their blogs.  Gain their trust.   Then ask for a review.

4.  Before you tweet a random book, READ IT!   Dont recommend books that are off your brand, poorly written crap.   Save your tweets for worthy words.

5.  Keep your network of solid, proven Indie Authors tight.   Communicate and unite.   Network and promo them.   Attend worthy writer’s conferences like Lexicon. You’ll be amazed.   By paying it foward, your returns will be rich.

A lawyer, David Berke has contacted AgeView Press about joining forces with other authors to draw publicity to this dilemma.   The Associated Press contacted AgeView Press, but the journalist, Hillel Italie, HillelHItalie@ap.org  never followed up on the story.   It continues to happen.   To me and to many other authors.  Please email this reporter and let them know this is NOT an isolated incident.

We keep the faith.   Continue to try and stay positive in the marketplace.   And most of all. . . write because we love doing it!    Please feel free to SHARE and reblog this post.   Grassroots efforts really do result in action.   Just ask President Obama!